Related to this question: What types of product (add-on) support questions should be allowed?
The question of whether developers should be allowed (or even encouraged) to provide official add-on support here.
Meta Stack Overflow has a nice question Derek Hogue pointed out, where Jeff Atwood suggests Stack Overflow isn't the best place to provide official support for products. However, I think our site is (and should be) very different from Stack Overflow.
Obviously, I am 100% in favor of directing users here for official, first-line support, and I intend to encourage other EE add-on developers to do the same. It was one of the reasons I personally was pushing the commitment phase, because I believe it is a massive improvement for our customers over using Get Satisfaction (us, P&T), or installing the EE forum plugin (DevDemon, Solspace, CartThrob, etc).
The only things I believe should not be directed here are pure feature requests, and pure bug reports. We will make it clear on our site that bug reports and feature requests should be emailed, and we will still provide the same email support we always have.
However, if feature requests and bug reports are phrased as questions, then I think they are fine:
- I'm getting this PHP error trying to install X, what can I do (fine, even though it's a bug, it's highly likely other people will run into this PHP error as well, and we can help find a solution)
- Is it possible to do X with Y add-on? (fine, this is a specific, answerable question, and many other people will probably have the same question)
What are other peoples' thoughts on this? Should we allow (or encourage) EE add-on developers to move their official support to this site?